Help Center

Most orders arrive in 4–7 business days, depending on where you live. We start processing your order as soon as your payment is authorized.

The delivery date shown at checkout is an estimate, not a guaranteed date.

We charge one low, discounted flat rate on every order, no matter how big it is. You will see the exact amount at checkout before you pay.

You get an order confirmation email right away, and as soon as your order ships we email you a tracking link.

Can't find it? Send us a message with your order number or the email you ordered with and we will look it up.

Not always. Orders with more than one product or a free gift can arrive in separate packages, so the first box may not be your whole order. Your tracking emails show what is on the way.

Send us a message with your order number and the email you ordered with, and we will look into it for you.

Contact us as soon as you can. Include your order number, and a photo if it helps, and we will work out the next steps with you.

The same goes for a package that is marked delivered but you cannot find it.

Message us as soon as possible with your order number and the new address. We can't guarantee a change once your order has started to ship.

Every Pet Air Purifier order includes 4 free gifts:

• A digital ebook, 15 Hacks to a Clean Dog Home
• A mystery gift for your dog
• Grooming gloves
• A treat toy

Gifts can arrive in a separate package from your purifiers.

Every order is covered by our 30-day product guarantee. If you are not happy with an eligible product, contact us within 30 days after delivery and tell us what happened.

To get a refund, you need to send the product back. We share return instructions through Contact Us, and once we receive the product and approve the request, we refund the product price to your original payment method.

Use the Contact Us page and include:

• Your order number
• The email you ordered with
• The product
• A short note about what happened

We may ask for a photo or a few more details to review your request.

Product refunds are issued after we receive your returned product, and approved refunds go back to your original payment method. How long it takes to show up depends on your payment provider and your bank.

Contact us promptly with your order number and a photo if you can. We will review the order and work with you on a resolution.

No, they are separate. Cancelling Pup Club stops future membership charges and benefits. It does not refund a product order or a membership charge that was already due.

If you would like a Pup Club charge reviewed, send us a message with your order number. We review each request one at a time, and approved refunds go back to your original payment method.

Pup Club is our membership for Puppy Kind customers. While your membership is active you get:

• 50% off Puppy Kind products, including the Pet Air Purifier
• Replacement filters for $8.95 each, half the standard price

Pup Club is digital, so nothing ships for the membership itself.

Your first 21 days are free. After your trial, Pup Club is $29.99 every 28 days until you cancel.

There is no joining fee and no minimum term.

Tap Join Pup Club, then Start my free trial. Pup Club goes into your cart and your 50% off prices show right away across the shop. Add your first order and check out.

You can also choose Join Pup Club in your cart. You don't need to sign in to start your trial.

Nothing is charged for Pup Club today. When your 21-day trial ends, your membership renews at $29.99 every 28 days until you cancel.

Product orders are billed separately from Pup Club, and membership billing continues on the same 28-day schedule even when you don't place an order.

Cancel anytime here. It is also linked as Cancel Membership in the footer. Enter the email on your membership and we email you a secure cancel link. Open it and tap Cancel Pup Club. We email you again once your cancellation is confirmed. Signed in? You can cancel from your account.

You can cancel any time. Cancel before your next renewal date to avoid the next charge. If you need a hand, contact us.

Cancelling stops future membership charges and member benefits, including 50% pricing, at the time shown when you cancel.

To get member pricing again later, you would join again on the Pup Club terms at that time.

If you just joined, your 50% off prices show as soon as Pup Club is in your cart. As a member, your 50% off is applied at checkout when you check out signed in with the email on your membership.

Still not seeing it? Contact us and we will check your membership for you.

Rejoining starts a new membership on the Pup Club terms shown when you join again.

It uses a three-stage filtration process:

• A pre-filter traps large particles like pet hair.
• The True HEPA filter captures up to 99.97% of microscopic particles, including allergens and pet dander as small as 0.3 microns.
• Activated carbon neutralizes odors, including dog odor and pee smell.

The clean air is then pushed back into the room, keeping it fresh.

One for every room your dog spends time in works best. Each purifier covers a room as long as closed doors are not blocking the airflow.

That is why our offers are 1 unit for a single room, 2 + 1 FREE for 3 rooms, and 3 + 2 FREE for the house. See the offers.

No. It makes a quiet, barely noticeable sound while it is on and does not give off any heat.

No. You never add water to the Pet Air Purifier.

Yes. It is safe and effective around all household pets, including dogs, cats, rabbits, hamsters and parrots. It works on cat odor too.

Yes. Every Pet Air Purifier comes with a True HEPA Filter inside, ready to use.

Black and White. You pick a color for each purifier in your order.

We recommend dusting the True HEPA Filter once a fortnight with everyday use.

Replace it every 5 to 10 days with heavy use, or every 2 to 4 weeks with moderate use.

Not at all. Swapping in a fresh filter is easy and takes about 10 seconds.

Get them on our Replacement Filters page in 1, 3 or 6 packs, or add extra filters when you order a purifier.

Filters on puppykind.org are one-time packs. If your order included filter refills, cancelling Pup Club stops them too.

$8.95 per filter, half the standard $17.90 price, while your membership is active. Sign in to see your price, or add Pup Club to your cart and your member price shows on the Replacement Filters page.

Tap Sign in at the top of any page and enter the email from your purchase. We email you a sign-in link. Open it on the device you want to use and confirm.

Links expire for your security. Request a new one from the Sign in page and use the newest email we send.

Contact us and say so in your message. We will verify it is you before sharing account details or changing your membership.

It keeps your account secure without a password. We email a one-time sign-in link to the email on your membership. Open it on the device you want to use.

No. Closing or losing access to a store account does not cancel an active membership. Use Cancel Membership to stop future membership charges.

The payment methods available to you are shown at checkout, and every payment is processed securely by the payment providers shown there.

Yes. All transactions are secured and encrypted. We will never ask you to send your full card number through our Contact Us page.

When you place an order, you are charged the total shown at checkout, including products, shipping and any taxes. Pup Club is billed separately after your free trial.

Contact us promptly with the details and we will help. If a payment fails, we may pause an order or Pup Club benefits, retry the payment, or ask you to update your billing details.